vip98 Terms and Conditions

1 General Introduction and Definitions

These terms and conditions ("Terms") apply between the vip98 platform and its users ("Member" or "you"). In these terms, "vip98", "we" or "platform" refers to the vip98.lat website and all its associated services.

vip98 is an online gaming platform that provides slot games, cricket betting, live casino and various interactive gaming features for users in Bangladesh. These terms apply to all types of services.

Key definitions used in these terms and conditions:

• Account: A member's personal profile registered on vip98.
• Wallet: The internal balance within an account that holds deposits, bonuses and winnings.
• Bonus: A promotional offer or reward given by vip98.
• Wagering Requirement: The amount that must be wagered before funds received from a bonus can be withdrawn.
• KYC: The identity verification process (Know Your Customer).

2 Eligibility and Age Requirement

The following conditions must be met to create an account and play games on the vip98 platform:

• You must be at least 21 years old. We strictly prohibit minors from creating accounts.
• You must provide accurate and truthful personal information.
• A person may operate only one account. Creating multiple accounts is strictly prohibited.
• The account must be created in your own name. Operating an account on behalf of another person is not allowed.
• You must reside in a country or area where online gaming is legally permitted.

vip98 reserves the right to verify the age of any account at any time. Failure to prove age may result in the account being suspended or closed.

3 Account Registration and Verification

Members must provide accurate personal information to complete registration on vip98. If information provided at registration is found to be false or misleading, the account will be closed.

Documents required for KYC verification:

• National ID card (NID) or a valid passport.
• Proof of address document (utility bill, bank statement).
• Proof of ownership of the payment method.

Keep your account password confidential for security purposes. If you notice any suspicious activity on your account, notify our support team immediately. Full responsibility for account security rests with the member.

4 Deposit and Withdrawal Rules

The following rules apply to depositing and withdrawing funds on vip98:

• Minimum Deposit: The minimum deposit amount for each payment method is ৳200.
• Minimum Withdrawal: The minimum withdrawal amount for each payment method is ৳500.
• Withdrawal Time: Approved withdrawals are generally processed within 10 to 45 minutes.
• Payment Methods: bKash, Nagad, Rocket, Upay and bank transfer.

Completing KYC verification before requesting a withdrawal is mandatory. vip98 reserves the right to investigate any suspicious transaction and may request additional documents if necessary.

Deposited funds must come from your own payment account. Deposits made through a third party are strictly prohibited. If this rule is violated, the account may be suspended and the deposited funds forfeited.

5 Bonus and Promotion Terms

vip98 offers various types of bonuses and promotional offers. By accepting a bonus, you agree to the following terms:

• Welcome Bonus: 150% bonus on the first deposit up to a maximum of ৳10,000.
• Wagering Requirement: For the welcome bonus, a wagering requirement of 25 times the combined (deposit + bonus) amount must be met.
• Bonuses may only be used on designated games on vip98.
• Two bonus offers cannot be used at the same time.
• If bonus conditions are not met, the bonus funds and any associated winnings may be cancelled.
• Each promotion has a specific validity period; unused bonuses will be cancelled after the period ends.
• vip98 reserves the right to change, suspend or cancel any bonus offer at any time.

If any attempt to abuse bonuses is detected (bonus arbitrage, cartelling, use of multiple accounts), the associated account will be closed.

6 VIP Program and Cashback

The vip98 VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.3%.
• Gold: Weekly cashback up to 0.5%.
• Platinum: Weekly cashback up to 0.6%.
• Diamond: Weekly cashback up to 0.8%.

Progress through VIP tiers depends on overall activity and participation on the platform. vip98 reserves the right to determine and change members' VIP tiers at its discretion. Cashback is added to eligible members' wallets every Monday.

7 Gaming Rules and Fair Play

vip98 is committed to ensuring fairness and transparency in all gaming activities. The following rules apply to all members:

• Any form of cheating, software hacking, use of automated betting tools or bots is strictly prohibited.
• If any attempt to influence game outcomes is found, the account will be immediately closed.
• Collusion with other members is strictly prohibited.
• vip98 reserves the right to void the result of a round if a technical error occurs during a game session.
• If winnings gained due to a system error exceed the expected limits of normal gameplay, they will be considered void.

vip98 ensures SSL encryption and fair play across all games. Our gaming integrations are sourced from world-class game providers.

8 Prohibited Activities

The following activities are strictly prohibited on the vip98 platform:

• Using the platform for money laundering or processing illegal funds.
• Operating an account using a false identity or another person's identity.
• Creating multiple accounts to claim bonus benefits.
• Attempting to gain unauthorised access to the platform's software or systems.
• Harassing or showing disrespectful behaviour toward other members.
• Using a fake identity or fake documents to bypass verification.
• Conducting transactions from or using funds belonging to a third party's account.

If any of the above prohibited activities are detected, vip98 reserves the right to close the account and forfeit all balances without prior notice.

9 Privacy and Data Protection

vip98 places the highest importance on protecting members' personal information. Details of how we collect, store and use data can be found in our Privacy Policy.

A member's personal information is used for the following purposes:

• Account verification and identity confirmation.
• Transaction processing and fraud prevention.
• Providing customer support and resolving issues.
• Fulfilling legal and regulatory obligations.
• Improving the platform and providing a personalised experience.

vip98 never sells members' personal information to third parties. However, information may be provided to relevant authorities where required by law.

10 Responsible Gaming

vip98 is firmly committed to responsible gaming. We believe gaming is a form of entertainment and should never be a cause of financial difficulty.

Members can use the following tools to manage their gaming activity:

• Temporary account pause for a set period of time.
• Setting daily, weekly or monthly deposit limits.
• Permanent self-exclusion.

For more information on responsible gaming, please read our Responsible Gaming page. If you notice signs of gaming addiction, seek help immediately.

11 Intellectual Property

All content on the vip98 website — logos, designs, text, graphics, software and other elements — is the intellectual property of vip98 or its licensors. No member or third party may use, reproduce, distribute or modify this content without prior written permission from vip98.

The software and content of game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) are entirely the property of the respective providers.

12 Limitation of Liability

vip98 accepts no liability for the following:

• Disruption to a gaming session due to loss of internet connection.
• Temporary service interruption due to technical errors or server issues.
• Loss caused by a member's own negligence or a breach of account security.
• Delays in third-party payment processing.
• Financial loss resulting from a member's gaming decisions.

Gaming is inherently uncertain. Winning and losing are an inseparable part of play. vip98 does not guarantee any specific outcome.

13 Account Closure and Termination

Members may request to close their account at any time. Before making a request, please ensure:

• All pending bonus conditions have been met or voluntarily cancelled.
• All withdrawable balances have been withdrawn first.
• There are no ongoing active game bets.

vip98 reserves the right to close an account without notice in the following circumstances: violation of these terms, fraudulent activity, suspicion of money laundering, or legal reasons.

14 Dispute Resolution

In the event of a dispute or complaint, please contact our customer service team first. We provide support in Bengali via live chat 24/7.

Dispute resolution process:

1. Submit a complaint via live chat or email.
2. Our team will provide an initial response within 48 hours.
3. A decision will be communicated after the necessary investigation is completed.
4. vip98's final decision will be considered binding.

Member email address: [email protected]

15 Changes to Terms

vip98 reserves the right to change these terms and conditions at any time. Members will be notified of significant changes by email or through a notice on the platform.

If a member continues to use the platform after changes are made, they will be considered to have automatically accepted the new terms. It is therefore recommended to check this page regularly.