vip98 Privacy Policy

vip98 ("we", "us", "platform") operates a trusted online gaming service for players in Bangladesh. This privacy policy describes what information we collect when you use the vip98 website or services, how we use that information, and what steps we take to protect it.

This privacy policy applies to the vip98 website (https://vip98.lat), its mobile version, and all our related services. By using our services, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

vip98 provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from minors.

vip98 may collect your information in various ways. Below is a detailed description of the information collected:

2.1 Registration and Account Information

When you create an account on vip98, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Username and password (in encrypted form)

2.2 Identity Verification Information (KYC)

To ensure secure service and prevent financial misuse, we may collect the following information for identity verification:

• National Identity Card (NID) or passport copy
• Driving license (where applicable)
• Proof of address documents (bank statement or utility bill)
• Payment method verification information (bKash, Nagad, Rocket, Upay, etc.)

2.3 Transaction and Financial Information

To manage deposit and withdrawal processes, we collect:

• Payment method details (mobile banking number or bank account information)
• Deposit and withdrawal amounts and dates
• Transaction history and reference numbers

2.4 Gaming Activity Information

To improve service quality and ensure responsible gaming, we collect:

• Play history, bet amounts, and results
• Bonus usage information
• Session duration and activity
• Preferred games and categories

2.5 Technical and Device Information

Information collected automatically when you visit our services:

• IP address and geographic location (at country level)
• Device type, operating system, and browser
• Cookie and session information
• Service usage logs and access times
• Referral source (where you came from to reach our site)

vip98 uses collected information only for the following purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, provide bonuses, and personalize your gaming experience. This is essential to maintaining the quality of our services.

3.2 Identity Verification and Security

We carry out the KYC process to prevent money laundering, detect fraud, and block unauthorized access. This ensures the security of your funds and information.

3.3 Customer Support

When you contact our 24/7 live chat or email support, we use your account information to resolve your issues quickly.

3.4 Responsible Gaming

By monitoring your gaming activity, we can identify risks of excessive gambling and, where necessary, provide self-exclusion or limit-setting options. For more information, see our Responsible Gaming page.

3.5 Legal Compliance

We may use your information to comply with applicable laws and regulations and to submit required reports to regulatory authorities.

3.6 Technical Improvement

Information is used to improve the performance, security, and usability of our platform and to resolve technical issues.

vip98 does not sell, rent, or commercially distribute your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We share only the information necessary to complete services with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technology support providers. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we will provide only the information that is legally required.

4.3 Fraud Prevention

Limited information may be shared with specialist security organizations to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Restructuring

In the event of a transfer of ownership, merger, or acquisition of vip98, your information may be transferred to the new operating entity. However, we will notify you in advance in such cases.

vip98 uses industry-standard security technologies to protect your information. Our security framework operates at the following levels:

5.1 Data Encryption

All data transfers between your browser and our servers are secured through SSL (Secure Socket Layer) encryption. Stored sensitive information (such as passwords and payment details) is kept in encrypted form.

5.2 Access Controls

Your information can only be viewed by authorized staff and only when needed for service-related purposes. We follow Role-Based Access Control (RBAC) practices.

5.3 Server Security

Our servers operate under firewalls, intrusion detection systems, and regular security audits. Data backups are regularly stored in secure locations.

5.4 Two-Factor Authentication

To strengthen the security of your account, we provide Two-Factor Authentication, which protects your account from unauthorized access.

5.5 Security Incident Response

If a data breach occurs, we will conduct a prompt investigation and notify affected users as quickly as possible.

vip98 uses cookies and similar tracking technologies to improve the quality of our services. Cookies are small text files stored on your device.

6.1 What Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences (language, game category).
• Analytical Cookies: To collect site usage statistics that help improve our services.

6.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. However, disabling essential cookies may cause some parts of our services to not function correctly.

vip98 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All account and gaming information is retained while the account is active.
• Even after an account is closed, transaction-related information may be retained for a set period to meet legal obligations.
• KYC information is retained for the period specified under applicable regulations.
• Technical logs are generally retained for a limited period and then deleted.

After the designated period, information is securely deleted or anonymized so that no individual can be identified from it.

vip98 gives the highest importance to your rights regarding your information. You have the following rights:

8.1 Right to Access Information

You may request at any time to find out what information we hold about you and how it is being used.

8.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request a correction or update.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly for marketing or profiling.

8.5 Right to Data Portability

You have the right to request your personal information in a structured, machine-readable format.

vip98 services are strictly for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and all stored information will be deleted.

If you believe a minor is using vip98, please contact us immediately at [email protected].

vip98 reserves the right to update this privacy policy at any time. Depending on the extent of the changes, we will notify you in the following ways:

• For significant changes, a notification will be sent to your registered email.
• A notice may be displayed when you log in to the service.
• The "Last Updated" date on this page will be changed.

If you continue using our services after any changes, you will be considered to have agreed to the updated policy. We recommend reviewing this page regularly.