Frequently Asked Questions
All your answers at vip98
From opening an account to bonuses, payments and security — this page gives direct answers to the most frequently asked questions from players in Bangladesh.
vip98 is a reliable online gaming platform for players in Bangladesh. New and experienced players often have questions about how to use the platform. On this FAQ page we have provided detailed answers to the most common questions across five topic-based sections — account registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you cannot find an answer, our 24/7 Bengali support team is always ready.
Account and Registration
To open an account at vip98, you need an active mobile number and a strong password. Providing accurate information in the registration form is mandatory, as identity verification may be required at the time of withdrawal. Providing false information carries the risk of account suspension.
No, each player may hold only one account. If someone attempts to open multiple accounts using the same mobile number or payment method, vip98's security system will detect it and the accounts involved will be closed. This rule is strictly enforced to maintain a fair gaming environment.
If you have login trouble, first use the password reset option. A verification code will be sent to your registered mobile number. If the problem persists, contact vip98's 24/7 live chat support — our Bengali support team is ready to help at any time.
vip98 is for individuals aged 21 and above only. At the time of registration you must confirm that you are over 21 years of age. An ID card or birth certificate may be requested during the age verification process. Minors are not permitted to open an account.
KYC verification is required to confirm a player's identity and protect financial security. Verification is usually completed by uploading a photo of your national ID card or passport along with a selfie. KYC becomes mandatory once withdrawals exceed a certain limit. Contact [email protected] for assistance.
Deposits and Withdrawals
Deposits from bKash to vip98 are generally instant or completed within a few minutes. Once the payment is confirmed, your account balance updates automatically. In case of network delays, wait a few minutes at most. If there is an issue, let us know via live chat.
The minimum deposit amount at vip98 is ৳200 (for each method). The minimum withdrawal amount is ৳500. Smaller deposits are possible, but follow the set minimum amount to be eligible for bonus benefits. If any method has an additional maximum limit, it will be shown on the payment page.
Withdrawals from vip98 are generally completed within 10 to 45 minutes. The fastest processing is via bKash, Nagad, Rocket and Upay. Bank transfers may take a little longer. vip98 does not charge any additional fees on withdrawals, however your payment provider's own charges may apply.
Yes, both Nagad and Rocket can be used for deposits and withdrawals at vip98. Upay and direct bank transfer are also available. A minimum deposit of ৳200 and a minimum withdrawal of ৳500 apply for all methods. Select your preferred method from the cashier page.
In some cases it may be possible to cancel a withdrawal request while it is still being processed. However, once the process is complete it cannot be cancelled. If you need to cancel urgently, contact vip98's live chat support quickly — the team will assist as soon as possible.
Games and Rules
To bet on BPL or other cricket tournaments, log in to vip98 and go to the cricket section. Choose your preferred match from the list of ongoing or upcoming matches. Place your bet on the match winner, run total, wickets or other available markets. Verify the amount before confirming your bet.
vip98 has a wide slot collection from top providers including PG Soft, Pragmatic Play and JILI. Popular titles including Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems are available. Each game has its own theme, bonus rounds and features, so browse the slots section to find your preferred game.
RTP (Return to Player) is a theoretical figure representing what percentage of total bets players receive back over the long term in a game. A higher RTP means a relatively better return for the player over the long run — however it does not guarantee the outcome of any individual session. Every spin or bet is independent and controlled by a Random Number Generator (RNG).
Yes, all vip98 games are fully compatible with mobile browsers. You can play directly from the browser on any Android or iOS smartphone or tablet — no separate app download is needed. The touchscreen-optimised interface ensures a smooth gaming experience on mobile.
Yes, vip98 offers live casino games from top providers including Ezugi and Evolution Gaming. Enjoy live roulette, live blackjack, live baccarat and other table games with real dealers. Live sessions deliver the feel of a real casino and run smoothly on any device.
Bonuses and Promotions
New members at vip98 receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. Example: depositing ৳1,000 gives you a bonus of ৳1,500, bringing your total balance to ৳2,500. A 25x wagering requirement must be met before the bonus can be withdrawn. Full terms and conditions are provided on the terms page.
A wagering requirement means the bonus amount must be used as bets a specified number of times before it can be withdrawn. A 25x requirement applies to vip98's welcome bonus. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets. Once the requirement is met, winnings from the bonus can be withdrawn.
vip98's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. By playing regularly and staying active on the platform you can gradually advance to higher tiers. Weekly cashback increases at each tier — starting from 0.2% at Bronze up to 0.8% at Diamond. Personalised benefits are also available at higher tiers.
Yes, vip98's welcome bonus is automatically added on the first deposit with all accepted payment methods — whether bKash, Nagad, Rocket, Upay or bank transfer. The first deposit must be at least ৳200, and if you have a promo code, enter it on the cashier page.
Yes, if you do not want a bonus, select the bonus opt-out option at the time of deposit. Depositing without a bonus allows you to withdraw directly without any wagering requirement. However, if a bonus has already been added to your account, contact live chat support to cancel it — some conditions may apply to bonus cancellation.
Security and Responsible Gaming
vip98 uses SSL encryption technology to keep all personal and financial information secure. Data is not shared with third parties and payment information flows through encrypted channels. You can find full details on how your information is handled on our privacy policy page.
All games at vip98 are powered by certified Random Number Generator (RNG) technology from recognised providers. This means the outcome of every spin or bet is completely random and cannot be manipulated by anyone. We are committed to fair play and transparent gaming.
Yes, vip98 offers self-exclusion as part of responsible gaming. To pause your account for a set period or permanently, contact us via live chat or at [email protected]. Login and deposits will not be possible during the pause period. Your own protection is the highest priority.
vip98 offers the option to set daily, weekly or monthly deposit limits as part of its responsible gaming tools. Use account settings or live chat support to set these limits. Once a limit is set it takes effect immediately and cannot be increased before the set period has elapsed.
Problem gambling is a serious matter. vip98 refers players to trusted responsible gaming organisations. You will find detailed resources and help information on our responsible gaming page. If you feel there is a problem, pause your account immediately and inform our support team.
vip98's support team is active 7 days a week, 24 hours a day. Log in to the site, open the live chat window and speak directly in Bengali. You can also contact us by email at [email protected]. For urgent matters, the fastest response is through live chat.
Still have questions? Contact support
If you cannot find the answer to your question in our FAQ, vip98's Bengali support team is always ready to help.
Live Chat: Log in to the site at any time
Email: [email protected]